Terms of Service
Expressions written in this regulation with a capital letter will have the following meaning, unless its content indicates otherwise:Shop – Online store www.pluska.fashion Goods – all products offered for sale in the StoreClient – a person who purchases the Goods in the StoreRegulations – these regulationsSales contract – the contract concluded by the customer with the store;Seller – Dominika Pluska running a business under the name Administrator of your personal data („Administrator”)is Dominika Pluska conducting an economic activity under the name PLUSKALMT with its registered seat at Garibaldiego 15/20, 42-200 Czestochowa, Poland. Tax Identification Number 9492261454, e-mail address email@example.com, telephone number +41786136332. Application – an Internet application that allows the Customer to design the Products independentlyConsumer – a natural person making a legal transaction with an entrepreneur not directly related to its business or professional activityConsumer Rights Act – Act of 30 May 2014 (Journal of Laws of 24 June 2014)Act on Electronic Services – Act of 18 July 2002 (Journal of Laws of 2002, No. 144, item 1204)Civil Code – Civil Code Act of April 23, 1964, (Journal of Laws No. 16, item 93).Order – Customer’s declaration of intent, aimed directly at the conclusion of the Sales AgreementProject – a project of the Goods prepared by the Customer or at his request, according to which the Seller is to prepare and sell the Goods to the Customer
1. Terms & Conditions
1.1. The Regulations define the terms and conditions of the sales policy carried out by the Seller via the Internet through the website at the following address: www.pluska-studios.com.
1.2. Each customer is obliged to read and comply with the provisions of the Regulations. By making purchases at the Store, the Customer confirms the fact of reading the Regulations and its acceptance in the current form.
1.3 The information on the Store’s websites does not constitute an offer within the meaning of the Civil Code. By placing an order using the mechanisms available on the Store’s website, the Customer submits an offer to buy a specific Product or perform a specific Service on the conditions specified in the description.
1.4. When purchasing the Goods, the Customer concludes an agreement with the Seller for the sale of the selected Good or service for payment of a specific price, which he may withdraw from under the terms of the Regulations and applicable law.
2. Contact Information
Customers may contact the Seller under e-mail address firstname.lastname@example.org or mobile number +41786136332
3. Services, Goods
3.1. The Store provides, among others, the following services: bag design services and other items, including accessories (Services).
3.2. The Store sells the Goods in the form of bags and other accessories.
3.2. The Seller undertakes to deliver the Goods without defects. Unless otherwise stated in the description, all Goods offered in the Store are original, brand new, free from both physical and legal defects. The Seller may also sell damaged goods or various elements of individual Goods in the Store; in this case, each time a description of the Good put up for sale will take into account the above circumstance.
3.3. In the event of enrichment of the Seller’s offer with new Services or new Goods that do not require significant modifications described in the Regulations for the use of the Store, Application or other Services, a change to the Regulations will only be made by supplementing this part of the Regulations and will enter into force on the day of announcement. Acceptance of such changes in the manner specified in this paragraph will be followed by the Customer using new Services / purchasing new Goods.
The customer of the store (Customer) can be any natural person, legal person or organizational unit without legal personality, having an e-mail account and having full legal capacity. In the case of a legal person and an organizational unit without legal personality, all activities of this entity may be performed only by a person who is authorized to perform all activities related to the use of the Store on behalf of that entity and to exercise all rights and obligations of that entity as a Customer.
5.1. The price of a product given on the Store’s website is binding from the moment the Customer receives confirmation of acceptance of the Order for execution. The price referred to in the preceding sentence will not change regardless of its changes in the Store, which will occur after sending the confirmation of acceptance of the Order to the Customer.
5.2. The prices of Goods in the Store are gross prices. In the Polish language version, they are given in Polish zlotys and in the English version in EUR. The customer has the option to change the currency into EUR, by choosing the English language version or – if such option is available in the Store – by choosing the currency at the stage of placing the Order.
5.3. The Store reserves the right to change the prices of the Goods in the Store, introduce new Goods for sale, carry out and cancel promotional campaigns on the Store’s websites or make changes to them in accordance with the Civil Code and other laws. These changes shall not violate the rights of persons who have entered into sales agreements for the Goods offered in the Store before the above-mentioned changes.
5.4. Unless explicitly indicated otherwise, the prices listed in the Store (Price) do not include the cost of delivery, which is always shown for acceptance before submitting the final Order. The prices also do not include customs and other administrative fees related to the delivery of the Goods to a Client residing / having their registered office outside the territory of the European Union; such fees are borne by the Customer on their own. At the Customer’s request, the Seller issues a VAT invoice based on the data provided as part of the below indicated Account, unless the Customer provides other data (e.g. a different delivery address) at the stage of ordering.
5.5. In order to issue an invoice, the Customer is obliged to send to the address email@example.com the necessary data to issue an invoice, together with the order number, that applies to, after submitting the Order. The VAT invoice will be sent in the form of a .pdf file within 7 business days from the final delivery date indicated in the order confirmation.
6.1. If the Customer wants to make purchases in the Store, in the first place must register in the system by filling out the registration form. By registering and logging in, the shop system will be able to recognize the Customer as a Store user. It is in the interest of the Customer to provide correct data enabling contact and delivery of the ordered Goods. The Store is not responsible for the consequences of incorrect data input.
6.2. As a result of the registration referred to above, data and Customer information about its activities under the Store (Account) are collected. The provision of services under the Account is for an indefinite period. The Customer has the right to terminate the contract concluded with the Seller regarding the Account, at any time by sending a declaration elect to terminate the contract. The above does not apply to situations in which the Seller is in the process of executing the Order placed by the Customer. In such a case, the effect of termination of the contract will take place at the time the order in question is fulfilled
7. Rules for concluding contracts with Clients
7.1. On the terms set out in the Regulations, the Customer concludes a Sales Agreement with the Seller of the Goods of his choice.
7.2. The images of the Goods in the Store do not constitute an offer binding on the Seller within the meaning of the Civil Code, but they are an invitation to conclude a Sales Agreement.
7.3. By submitting the Order and clicking the “I pay” (or “Order” or similar) button, the Customer places an offer to conclude a Sales Agreement, which becomes binding for the Seller after confirming the receipt of the Order.
7.4. After placing the Order, the Customer will receive an e-mail from the Seller confirming the submission of the Order (submission of the offer), which the Seller will commence after the full payment for the Goods has been received. The said electronic letter is a declaration of accepting the offer and concluding the Sale Agreement.
7.5. The place of performance related to the purchase of Goods in the Store is the delivery address indicated by the Customer. They prevent or significantly hinder the execution of the Order; the Seller has the right to withdraw from the implementation of the Order and notify the Customer if he or she provides a real and error-free e-mail address.
7.6. The Seller reserves the right to suspend the execution of the Order in the event that the data provided by the Buyer in the purchase form are incomplete or incorrect.
7.7. In the event of circumstances preventing completely or temporarily the implementation of the placed Order (in particular force majeure understood as strikes, power outages, riots, wars, events caused by forces of nature), the Seller reserves the right to suspend the implementation of the Order – the situation immediately commits itself notify the customer. In the case described above, the Customer may cancel the Order by sending an e-mail immediately to the address provided in point 2 of the Regulations.
7.8. In the event of placing an Order and unfinished payment procedure, the Order does not give rise to the obligation to pay and is canceled by the system after one hour from its submission. The canceled order does not oblige the Customer to pay and the Seller to perform the Order.
7.9. In the event of giving false, incomplete or incorrect data, the Seller will try to contact the Customer in order to supplement or correct it. If the contact is not possible and the deficiencies found prevent or significantly hinder the execution of the Order, the Seller has the right to withdraw from the implementation of the Order and notify the Customer if he or she provides a real and error-free e-mail address.
7.10. In the event of circumstances preventing the implementation of all or part of the placed Orders other than those specified above, the Seller reserves the right to suspend its implementation and undertakes to notify the Customer, who will decide on the further implementation of the Order (partial implementation, extension of waiting time, cancellation the entire Order). In the event of resignation from part or the whole of the paid-in Order, the amount due in the part covering the undelivered Goods will be credited to the Customer’s account.
8.1. Before placing the Order, the Customer will be informed about the planned date of its implementation, i.e. the delivery of the Goods. Due to the nature of the Services and the Goods offered in the Store, the Seller informs that the completion of the Order should not exceed 14 business days, and in no case 30 days from the date of the Contract of Sale.
8.2. The customer has the right to choose the method of delivery, in accordance with the order form. Other than standard forms of delivery of the Goods are possible – after prior individual determination by e-mail or by phone.
8.3. The specified delivery time does not include holidays.
8.4. Ordered goods are sent via UPS or Polish Post Service. The cost of shipping is always shown to the customer for acceptance at the stage of placing the order.
8.5. Paid Orders in full, will start to be processed the day after the payment is credited to the Seller’s account.
8.6. In the case of ineffective delivery of the ordered Goods via the courier company due to the fault of the Customer, the Seller shall re-ship the package provided that the Customer covers its costs. If the ordered Goods are not collected three times, the Seller reserves the right to withdraw from the Sales Agreement due to non-performance by the Customer and to terminate the contract for the provision of electronic services (account termination). In the event of withdrawal from the Contract of Sale, the Seller shall refund to the Customer the payment for the Goods less the delivery costs which the Seller was obliged to incur.
8.7. In the case of damaged package, the Customer should prepare a report together with the courier and notify the Seller about this fact by writing to the following address: firstname.lastname@example.org.
8.8. In the event of damage to the Goods during its transportation, the Customer has the right to demand a reduction of the Price, withdrawal from the Contract for sale or exchange of the Goods for a new one, unless bringing the Goods to compliance with the Sales Agreement in a manner chosen by the Customer is impossible or would require excessive costs compared to the proposed method by the Seller. Then the Seller has the right to repair the Product or replace it in favor of a product free from defects of its choice.
9.1. Settlement of transactions by credit card and e-transfer is carried out via Przelewy24 and Paypal services.9.2. In the case of some types of Goods available in the Store, the Seller reserves the right to limit the payment method by not providing specific payment and delivery options.
10. Complaints, right of withdrawal
10.1. The Seller is liable to the Customer under the warranty if a physical defect is found within two years from the date of delivery of the item to the Customer.
10.2. The Customer may not withdraw from the contract if the defect is irrelevant.
10.3. The Customer submits a complaint, initially informing the seller about it via e-mail (email@example.com). The Seller provides the Customer with the necessary documents (Warranty Claim Form) and attach a receipt or other proof of purchase. Attaching a receipt or invoice can facilitate and speed up the processing of the Customer’s complaint. The Customer sends the Product subject to the complaint, together with the complaint form Warranty Claim Form.
10.4. The Customer receives information on how his/her complaint is decided within 14 days from the day the Seller receives the Product.
10.5. If the complaint with the Product returned by courier is granted, the Seller will send to the Customer the Product in perfect condition (repaired or new), immediately, within 30 business days from the moment of granting the complaint, and if this proves impossible (e.g. Product is out of stock), the Customer shall be refunded by the Seller the equivalent of the Product’s purchase price and the one-time cost of delivery to the Customer up to the cheapest shipping fee in the Seller’s offer.
10.6. The Seller may refuse to satisfy the Customer’s request if it is impossible to bring the defective item into conformity with the contract in the manner chosen by the buyer or would require excessive costs compared to the second possible method of bringing the defective item into conformity with the contract. In this case, the customer may change the claim. Communication is conducted electronically.
10.7. If the complaint is not accepted, the Product will be handed over or sent back to the Customer together with the opinion that the complaint is unjustified.
10.8. The appearance of the delivered Goods may slightly differ from the picture placed in the Store, which applies in particular to the color scheme. The seller is not responsible for any differences in appearance that result from the subjective perception of the images presented in the store or are the result of individual settings of parameters of graphic cards and Customer monitors.
10.9. Pursuant to the Consumer Rights Act, a Consumer who concluded a distance contract via the Store may, within 14 days, withdraw from it without giving any reason and without incurring costs, subject to the following provisions. The running of the period referred to above shall commence from the day following the day of release of the Goods to the Consumer or a person designated by him other than the courier. In the case of a contract that includes many items that are delivered separately, in batches or in parts, the running of the period referred to above begins with the acquisition of the last item, lot or part. In the case of a contract, which consists in regular delivery of goods for a specified period, the running of the above-mentioned term begins with taking possession of the first item.
10.10. Withdrawal from a distance contract The Consumer communicates to the Seller by submitting an appropriate statement in writing. The statement may be submitted on the form, which constitutes Annex No. 1 to the Regulations.
10.11. The declaration referred to above, the Consumer sends along with returned products to the address of the Seller with the note “WITHDRAWAL FROM THE AGREEMENT”.
10.12. The Seller shall immediately confirm the receipt of the Consumer’s declaration of withdrawal from the contract.
10.13. Within 14 days from the date of receipt of the statement referred to above, the Seller shall return to the Consumer all payments made by him, including costs of delivering the Goods, subject to the provisions of point 10.10.
10.14. If the Consumer has chosen a method of delivery of the item other than the cheapest method of delivery offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer.
10.15. The Consumer is obliged to return the Product to the Seller or hand it over to the person authorized by the Seller immediately, but not later than 14 days from the date on which he withdrawn from the contract, unless Selling offered to collect the Goods himself. To meet the deadline, it is enough to send back the Goods before its expiration.
10.16. Returned Goods should be returned together with the proof of purchase and information about the account number on which to transfer the returned money or information about another Good in return. To meet the deadline, all you have to do is return the item before its expiry.
10.17. The Seller may withhold reimbursement of payments received from the Consumer until receipt of the Goods back or delivery by the Consumer of proof of its return, depending on which event occurs first.10.18. The Consumer shall bear the direct cost of returning the item, excluding the additional costs resulting from the method chosen by the Consumer, other than the cheapest, usual way of delivery offered by the Seller. The Seller reserves the right not to collect shipments sent at his expense. The Seller shall return the payment using the same payment methods that were used by the Consumer in the original transaction.
10.19. The Consumer should return the unused Product, i.e. with no signs of wear. The consumer is liable for the decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of things.
10.20. The statutory right of withdrawal, referred to in this point, is not entitled to the Consumer, among others in relation to contracts:• for the provision of Services, if the Seller performed the service fully with the express consent of the Consumer who was informed before the performance of the service that he would lose the right to withdraw from the contract after fulfilling the provision by the Seller;• in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specification or serving to satisfy his individual needs, e.g. a bag manufactured according to the Project or using the Application according to criteria selected individually by the Customer.Our leather is untouched by chemical treatments, ensuring it maintains its genuine, distinctive, and raw beauty. Each piece boasts its own unique texture and character, so you might notice subtle variations from the product photos showcased in our Online Store. Our leather undergoes water-based tanning, a process that allows natural markings and scratches to emerge over time, adding to the charm of our products.
Our hardware is custom-plated and meticulously hand-assembled in artisanal leather workshops. As a result, you might spot delicate scratches or slight color variations in certain areas. While some might perceive these traits as imperfections, they are intrinsic to the materials we choose and are not grounds for complaints. Rest assured, every product is packaged with utmost care, ensuring both the leather and hardware are appropriately protected.
11.1. Based on Article. 8 sec. 1 point 1 of the Act on rendering electronic services, the Seller sets below the rules for the provision of electronic services, as well as the conditions for concluding and terminating contracts for the provision of electronic services.
11.2. The administrator of the information delivery service (Newsletter) is the Seller. The Newsletter service aims to provide the information requested. Services provided as part of the Newsletter are free.
11.3. The Order of the Newsletter Service is done by registering in the Store in the “newsletter” tab, which is done by entering the customer’s e-mail address.
11.4. When ordering the Newsletter, the Customer will be asked to agree to receive additional commercial information and to process his personal data. The commercial information sent will relate to the Seller’s commercial offers.
11.5. The ordered Newsletter as an e-mail is sent to the e-mail address provided by the Customer. The seller is the sole owner of the e-mail address, he will not make it available to third parties.
11.6. The use of services provided via e-mail is conditional upon having an active and correctly configured e-mail account.
11.7. In order to register, the Customer should complete all fields marked with an asterisk as mandatory. The data entered in the form should concern the client and be truthful.
11.8. The contract for the provision of electronic services is concluded upon activation of the Newsletter service provided by the Customer. The contract is concluded for an indefinite period. Each of the parties may terminate the Contract for the provision of electronic services without giving reasons and immediately.
11.9. The Seller terminates the Agreement regarding the provision of the Newsletter by deleting the Customer’s e-mail address from the Newsletter database. The Customer terminates the Agreement regarding the provision of the Newsletter Service by sending an e-mail to the address provided in the Newsletter footer. The account removal request should be sent from the email address you used to register. The e-mail address from the Newsletter database will be sent to the Customer by sending an e-mail confirming the deletion.
11.10. The seller is not responsible for the lack of access to the newsletter resulting from reasons beyond his control.
11.11. The Seller reserves the right to a short technical break in the functioning of the Newsletter registration page in the event of planned, ongoing servicing and maintenance of the server and software.
12. Intellectual Property
12.1. If the Seller orders the Service to perform and then sell the Goods made according to the Project, the Seller reserves the right to refuse to provide the Service and / or sell the Goods in case of reasonable doubt as to the accuracy of the Client’s claims of proprietary copyrights to Projects or its individual elements as well as in every case third parties submit legitimate claims regarding Projects or its elements.
12.2. When providing the Client with designs placed in the Store, the Seller remains solely entitled to the copyrights and other intellectual property rights associated with these works. Conclusion of the contract between the Seller and the Customer does not mean transferring to the Client any legal title to the above-mentioned rights existing before the conclusion of such a contract.
13. General conditions of using the Store
13.1. All content presented or placed in the Store, including, but not limited to: Application, logos, icons, trademarks, texts, graphics, photographs, moving images // videos, images, sounds, graphics and software (Content), is the property of the Seller. All elements of the Store, including the Application, general design and content, may be protected by: copyrights, personal rights, rights to databases, trademark and other regulations pertaining to intellectual property rights. No part or element of the Store or its content may be copied or retransmitted in any way, except for actions resulting from this or any other agreement with the Seller.
13.2. The content contained in the Store is for information purposes only and does not constitute an offer.13.3. The Customer confirms and accepts that the Seller is not responsible for the availability of services, in particular websites or materials belonging to or from third parties, and made available through the Store, as well as does not endorse or be responsible for content, advertising, products or services available on or through these websites, or for any damages, losses or offenses committed or allegedly committed by or in connection with the use or reliance on the content, advertising, products or services available on or through such websites or materials. All transactions between the Customer and advertisers or sellers found on or through the Store, including payments for and delivery of products, services and any other terms, conditions, warranties and statements related to such transactions, apply only to the Customer and the advertiser or seller. The Customer undertakes not to burden the Seller with any damages or losses incurred as a result of such transactions.
Gift Cards1. Available values of the Gift Card: EU 85 / EU 125 / EU 185 / EU 250 2. The Card authorizes only to purchase products via the website www.pluska.fashion 3. The Card should not be treated as cash, it is not a method of payment and cannot be exchanged for cash.4. In the situation when the value of purchases is higher than the balance of funds on the Card, the customer is obliged to make an additional payment. When the value of purchases is lower than the balance of funds in the account, the store is not obliged to refund the difference. This amount can be used to make the next purchase before the card expires.5. Delivery of the Gift Card will take place via courier service within 2-3 business days from the moment of purchase.6. The Gift Card is valid for 6 months from the date of purchase.7. The Gift Card is not refundable.8. The product purchased using the Card can be returned within 14 days from the date of purchase. In the case of returning the goods, the customer will receive a Gift Card sent electronically. If the payment is made additionally by another method, the amount will be returned within 14 days from the date of receipt of the returned goods.9. When purchasing a Gift Card, the discount code can only be used once. A gift card purchased with a discount code cannot be used again with the same discount. In this case, promotions do not add up.10. In the event of the need to receive the card in electronic form instantly or in case of countries outside of European Union, please send an email to firstname.lastname@example.org. Purchase and / or use of the Card means acceptance of Terms & Conditions, that are available on the website www.pluska.fashion.
14. Final Provisions
14.1. In matters not covered by the Regulations, the provisions of Polish law, in particular the Civil Code and the Act on consumer rights, apply.
14.2. All provisions of the Regulations shall be interpreted separately and independently of each other. If any provision is considered invalid or unenforceable, it shall be considered excluded from the Regulations and shall not affect the enforceability of other provisions of the Regulations.
14.3. The binding version of the Regulations is the Polish version. The English version is for information purposes only.
14.4. Regulations are subject to Polish law and the jurisdiction of Polish courts.
14.5. All disputes related to the services provided by the Seller as part of the Store will be resolved by common courts.
14.6. The seller informs that there are possibilities to use extrajudicial ways to handle complaints and redress. Making use of them is voluntary and can only take place if both parties of the dispute agree: (a) The Consumer may request the initiation of proceedings regarding extrajudicial resolution of consumer disputes regarding the concluded Sales Agreement to the Trade Inspection, pursuant to art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws 2001 No. 4, item 25, as amended), (b) The Consumer may also submit a request for recognition of a dispute regarding the concluded Sales Agreement by a permanent arbitration court operating at the relevant voivodeship inspectorate of the Trade Inspection, in accordance with art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2001 No. 4, item 25, as amended), (c) The European Commission also provides a platform for online dispute resolution between Consumers and Entrepreneurs (ODR platform). It is available at: http://ec.europa.eu/consumers/odr/. Detailed information on the settlement of consumer disputes, including the Consumer’s option of out-of-court complaint handling, redress and access rules to these procedures are available at the headquarters and on the websites of the provincial inspectorates of the Trade Inspection and at the following Internet address: https://uokik.gov.com/spory_konsumenckie.php.
14.7. The Customer has the right before submitting the Order to negotiate all provisions of the contract with the Seller, including those amending the provisions of the following Regulations. Negotiations, these should be kept in writing and directed to the address of the Seller. In the event of the Customer’s resignation from the possibility to conclude a contract by way of individual negotiations, the following Regulations and applicable law shall apply.
14.8. The Seller declares that he is not a member of an organization applying a code of good practice within the meaning of art. 2 point 5 of the Act of August 23, 2007 on Counteracting Unfair Market Practices.
14.9 The changes to the Regulations and their scope will be notified to Clients via e-mail (on the e-mail address provided during registration or order). The notification will be sent at least 30 days before the entry into force of the new Regulations.
14.10 The current version of the Regulations is always available to the Customer in the “REGULATIONS” tab. During the execution of the Order and throughout the Client’s after-sales care period, the Regulations accepted by him when placing the Order apply.
Annex 1 If the Goods purchased in the Store has been delivered by a courier and are damaged, we recommend that you write damage protocol in the presence of a courier. Courier should be equipped with printed protocol template. At the request of the Customer he will take the package and send it back to us. Please inform the Store of the situation using this email address email@example.com.NOTE! Due to the potential risk of damage to the Goods during transport we recommend that you open the package at the time of the arrival, i.e. in the presence of the courier, and drew up aforementioned damage protocol. This shall apply in particular in case of high value Goods which may be damaged during transport. Signing damage protocol enables us to initiate a warranty claim against delivery company.If Goods purchased in the Store are damaged please send your warranty claim using this address firstname.lastname@example.org. In any case please do not send to us Goods without prior contact with our Store’s support. Note: WE DO NOT PICK-UP SUCH ITEMS if send to us without prior notification.Notification should include the following:- email title should contain words “warranty claim” and your Order No. – this will speed up the procedure.- The contact details of the Customer who made purchase, telephone number, e-mail addres- Name/code of purchased Goods.- Description of the defect, and- If possible, photos (2-5) showing the defect. This will allow us to asses the situation based on this first email and to find appropriate solution right away!Next steps:
The Customer receives information on how his/her complaint is decided within 14 days from the day the Seller receives the Product. If the complaint with the Product returned by courier is granted, the Seller will send to the Customer the Product in perfect condition (repaired or new), immediately, within 30 business days from the moment of granting the complaint, and if this proves impossible (e.g. Product is out of stock), the Customer shall be refunded by the Seller the equivalent of the Product’s purchase price and the one-time cost of delivery to the Customer up to the cheapest shipping fee in the Seller’s offer.Should your claim be accepted all delivery costs (delivery to the Seller and sending back to the Customer) shall be borne by the Seller. In case of a claim refusal all delivery costs (delivery to the Seller and sending back to the Customer) shall be borne by the Customer.